Privacy Policy
This page describes how BiomassPass collects, uses, secures, and retains information when you use our platform and related services.
Information We Collect
We collect information needed to provide and operate the BiomassPass platform. This may include:
- Account and contact information — such as your name, business email, company name, job title, and role when you register or are provisioned an account.
- Documents and feedstock data — scale tickets, timber manifests, land deeds, supplier certifications, chain-of-custody records, and any other files or metadata uploaded by you, your organization, or invited suppliers.
- Usage and log data — including IP address, browser type, device information, pages visited, and activity logs generated while using the platform.
- Communications — support requests, demo inquiries, and other messages you send to our team.
How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the BiomassPass platform and its features.
- Process, validate, and extract data from uploaded compliance documents.
- Communicate with you about your account, product updates, and support requests.
- Monitor and improve platform security, performance, and reliability.
- Fulfill legal and contractual obligations related to the services we provide.
Data Security
We implement enterprise-appropriate technical and organizational measures to protect the data entrusted to BiomassPass, including:
- Encryption of data in transit using TLS and encryption at rest using AES-256.
- Role-based access controls and permission-based user management.
- Immutable audit logging and activity monitoring.
- Secure cloud infrastructure with layered security controls.
No online platform can guarantee absolute security. We encourage customers to maintain strong account credentials, enable multi-factor authentication where available, and report suspected security issues promptly.
Data Retention
We retain personal information and uploaded documents for as long as necessary to provide the platform, support your account, meet legal and compliance obligations, and resolve disputes.
When data is no longer needed for these purposes, we delete or anonymize it in accordance with our data retention procedures. Customers may request deletion of specific data or close their account by contacting us.
Third-Party Services
BiomassPass uses carefully selected third-party service providers for hosting, AI-based document extraction, analytics, and other operational functions. These providers process data on our behalf under contractual obligations that restrict how they may use or share it.
We do not sell personal information. We may share information when required by law, to protect our rights, or with your explicit consent.
Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or export your personal information. You may also have the right to object to or restrict certain processing activities.
To exercise these rights, or to request information about how we handle your data, please contact us using the information below. We will respond within a reasonable timeframe.
Contact Information
If you have questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
This Privacy Policy is maintained by BiomassPass to describe our current privacy practices. We may update it from time to time, and any material changes will be reflected with a revised effective date.
Effective date: July 11, 2026